Job Description
Job Description
1. TO PRO-ACTIVELY ACQUIRE NEW BUSINESS AND DEEPEN EXISTING CUSTOMER RELATIONSHIPS FOR THE GENERAL MASS MARKET SEGMENT TO THE SPECIFIED SERVICE STANDARDS.
Key Roles & Responsibilities
1. Receive and ensure applications for new Current, Savings, Fixed Deposit and Call Accounts are as per account opening requirement.
2. Receive and process applications for personal Loans, personal overdrafts.
3. Accept, scrutinise mandates for new accounts
4. Receive and process new and renewal applications for Debit Cards and hand over to operations officer for further processing
5. To actively participate in branch sales planning to generate branch action plans for meeting/exceeding sales targets.
6. To generate new business via local sales promotions, in - branch contacts and contacts with alliances.
7. To build and deepen relationship with existing customers
8. To maximise cross sell opportunities
9. To provide quality, efficient after sales services
10. Ensure adequate supply of up to date product brochures.
11. Submit Sales Return to vcgm -sd
12. Daily updating of the Sales Charts/Branch Manager's Dashboard.
13. Carry out the monthly sales tracking.
14. Regular visits to customers
15. Ensure that Top 200 customers programme is maintained
16. Checking FDR transactions, interest rate review, breaking FDR
17. Respond to suspicious transactions queries raised by HUB
18. Any other duties delegated by the Manager
19. Ensure compliance with Group Policy and Standards, local regulations, controls and procedures of the Bank
20. Ensure compliance with Guidelines and Procedures on Customer Due Diligence for account opening and 'Guidelines and Procedures on Cross border account opening referral' issued by Group Business and Operational Risk
21. Ensure you remain alert to the risk of money laundering and assist in the bank's efforts in combating it by adhering to the key principles in relation to identifying your customer, knowing your customer, reporting suspicious activity, safeguarding and not disclosing suspicions to customers.
22. Ensure you adhere to health and safety policies and procedures to ensure that you work in the safe environment and do not put the safety of other staff and customers at risk.
Qualifications & Skills
• "A" Level however a professional qualification would be advantageous (IOBZ or CIS)
• At least 5 years Banking Experience.
• Thorough knowledge of bank products and procedures.
• Thorough knowledge of lending, credit scoring and securities.
• Sales and marketing ability.
• Change driven, ability to adapt and motivate others to accept change.
• Effective decision taker to handle a variety of branch problems and issues.
• Strong interpersonal, management and leadership skills.
• Ability to plan.
• Wide knowledge of banking practice and theory, professional qualification advantageous
How To Apply
You can search and view current opportunities across our organisation and apply immediately by registering or logging in to our careers website www.standardchartered.com/careers. To help speed up your application, please note the following:
- You will need to log in (or register if you are visiting our careers site for the first time) before you can apply for a specific role
- Some roles may require you to undertake an online talent assessment in addition to completing the application form (to facilitate this process it is preferable that you provide us with an email address as part of your contact information)
- We will ask you about your education, career history and skills and experience, it may be helpful to have this information to hand when completing your application
It usually takes 15 - 20 minutes to complete the application form; you can save your application at any time and return to complete it at your convenience.
Diversity & Inclusion
Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.
Additional Information
- Posted:
- May 2, 2012
- Type:
- Full-time
- Experience:
- Associate
- Functions:
- Customer Service
- Industries:
- Banking
- Employer Job ID:
- 330594
- Job ID:
- 2960395
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